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PRODUCT CARE INSTRUCTIONS

PRODUCT CARE

To ensure your enjoyment of products purchased at SILK ROAD, we are providing you with instructions on how to care for your merchandise. Unless specified otherwise, do not put your item in a dishwasher or use on a stove, in the oven or a microwave. If the instructions are followed properly, your merchandise can be enjoyed for a long time.

bamboo

BAMBOO HANDLES

 

  • periodically soak handles in water to strengthen them
  • dishwasher safe if removed before drying cycle. If bamboo dries out too much it will weaken and may break.

BAMBOO WHISKS & UTENSILSin-store_0003_Background copy

  • periodically soak bamboo in water to strengthen it
  • do not place in dishwasher – handwash with hot water ONLY
  • do not use soap

cast iron teapots

Authentic, beautiful cast iron teapot made in Morioka Japan with great skill and craftsmanship, using an over hundred year old tradition.  Makes a wonderful special occasion wedding, birthday or graduation gift as well as a beautiful addition to your home or office.

The manufacture process for each teapot entails up to 68 painstaking steps, still performed by hand, and overseen by a craftsman who after 30-40 years of excellence and demonstrated skill can earn the title of “master”.

In addition to the beautiful and unique patterns that add beauty to your home or office decor, the advantages of a well-made, authentic cast iron teapot are:

your tea stays hot for longer (because it retains heat longer than a regular teapot)

– built-in fine mesh stainless steel tea strainer makes brewing loose tea very convenient

– if care instructions are properly followed, this teapot can be enjoyed for very many years.  See below for how to care for this exquisite item.

– the interior is glazed with a special porcelain enamel ensuring the iron part of the teapot does not react with the tea leaves, and allows the tea’s full flavour to be experienced.  While a cast iron kettle is suitable for boiling water, it is not suitable for making tea as the iron would react with the tea and negatively impact the tea’s taste.  Without the porcelain enamel glaze, this teapot would not be suitable for brewing tea.  In Japan, cast iron kettles which are larger than the teapots, and not glazed with porcelain enamel are used for the Japanese Tea Ceremony, but these are different from the teapots, which is what this item is.  Do not use this teapot as a kettle, which is not a purpose it was manufactured for.

Beware of counterfeit cast iron teapots which are not made using the same high quality standards and may not be food safe. Things to look out for?  The finishes and designs of our authentic teapots are extremely well and beautifully made, the interior porcelain glaze has a bright shine and depth to it, the exterior colour finishes are expertly and evenly applied, and the teapot itself has an elegance and refinement in the finish that counterfeits can’t usually quite match when you examine the finer details.  Also, if the price seems “too good to be true” then it is likely to be a counterfeit as this teaware is made using very high quality materials and is labour intensive to produce, so it is unlikely to be offered at highly discounted prices.

care instructions:

Your authentic teapot can have a very long life, provided these steps are carefully followed.
Before using your teapot for the first time:

– thoroughly rinse teapot with boiling water

– while pot is still warm, dry inside and out with a clean, dry cloth

– leave teapot to sit (lid off) for a while afterwards so the inside is well aired

When using your cast iron teapot:

– this teapot is designed for use as a teapot only – never as a kettle.
– never heat on a stove, over an open flame, or leave on a heated surface.  It will cause the porcelain enamel to be destroyed and compromise the teapot’s structural integrity.

– do not use in microwave
– hand wash only using hot water and a gentle, soft, non-abrasive cloth.  Never use a scrubber, abrasive cloth or device that could scratch the glaze.  Do not place in dishwasher or use any dishwashing detergent to clean teapot – use clean, hot water ONLY to wash

– do not leave tea or water in the teapot for longer than an hour or so.  Always dry thoroughly after each use.  Otherwise it may cause rust, or cause the porcelain enamel interior glaze to break down.

– after each use thoroughly rinse with hot water to remove any leftover liquid tea residue (which can cause the interior enamel lining to break down over time)

– after each use, always wipe exterior with a dry cloth while pot is still warm

– avoid contact with salt or oil

– never suddenly cool teapot when it is still warm

 

glassware

  • never use glassware that is chipped or cracked, as it can break and result in injury rom either broken glass orhot liquid
  • do not expose glassware to sudden extremes of temperature. For example, putting a mug filled with hot tea in the fridge can cause breakage. Putting ice in a pitcher that has warm liquid in it may cause breakage.
  • do not place on stove or in oven
  • do not place in the dishwasher

stainless steel teapots

  • never place teapot on stove
  • dishwasher safe (unless specified as “Hand wash only!”)
  • after each use, wash with mild dish soap and soft dishcloth, or wash in dishwasher
  • do not use abrasive cleaner or scrubber, which will scratch finish
  • never leave brewed tea in teapot overnight, or for prolonged periods of time. A rust-coloured residue may develop on the interior and cause damage to the pot, shortening its life.
  • periodically clean interior with a mild bleach and water solution

stainless steel teaware & accessories (tea strainers, pitchers, spoons, creamers, sugar pots, etc.)in-store_0004_Background copy

  • dishwasher safe (unless specified as “Hand wash only!”)
  • after each use, wash with mild dish soap and soft dishcloth, or wash in dishwasher
  • do not use abrasive cleaner or scrubber, which will scratch finish

Yixing & Kyusu

  • do not place in dishwasher – hand wash only with hot water (do not use soap)
  • do not place in microwave, on stove or in oven

WELCOME

There's always something brewing at SILK ROAD.

Our blog is your ultimate resource for recipe ideas, tea education & culture, spa secrets, health & wellness tips, workshops & special events. Visit regularly to be inspired inside & out!

To find topics of interest, or to discover a recipe for your favourite tea, simply enter its name into the keyword search.

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Locations

Silk Road Tea
Chinatown - Retail Store & Spa
1624 Government Street
Victoria, BC
V8W 1Z3
Tel: 250 382 0006
(view map)

NOW OPEN!
Silk Road Tea Vancouver
2066 West 4th Ave
Vancouver BC
V6J1M9
Tel: 778 379 8481

Silk Road Tea at The Victoria Public Market
Victoria Public Market at the Hudson
6-1701 Douglas Street
Victoria, BC
V8W 0C1
Tel: 778-433-9838
(view map)

Contact Us

ONLINE SHOPPING HELP DESK
Tel: 250 388 6815
e: mailorder@silkroadtea.com

GENERAL INQUIRIES
e: silkroad@silkroadtea.com

VICTORIA CHINATOWN RETAIL STORE & SPA
Tel: 250 382 0006

VANCOUVER RETAIL STORE
Tel: 778 379 8481

VICTORIA PUBLIC MARKET at the HUDSON
Tel: 778-433-9838

WHOLESALE
Tel: 250 388 6815
e: wholesale@silkroadtea.com

HOURS OF OPERATION

ONLINE SHOPPING HELP DESK
Please note you may also email us for assistance at mailorder@silkroadtea.com
Monday - Friday 10am-5 pm (Pacific Standard Time)
Saturday CLOSED
Sunday & Holidays CLOSED

CHINATOWN RETAIL STORE & SPA HOURS
REGULAR HOURS
Monday - Saturday 10am-6 pm
Sunday & Holidays 11am-5 pm

VANCOUVER RETAIL STORE HOURS
REGULAR HOURS
Monday - Saturday 10am-7 pm
Sunday & Holidays 11am-5 pm

VICTORIA PUBLIC MARKET at the HUDSON HOURS
REGULAR HOURS
Monday - Saturday 10am-6 pm
Sunday 11am-5 pm

WHOLESALE ORDERS & ENQUIRIES
Monday-Friday 10am-5 pm (Pacific Standard Time)
Saturday CLOSED
Sunday CLOSED
Holidays CLOSED

Fresh, Organic Tea = More Antioxidants. No Artificial Flavours, Colours, Sweeteners, Dairy or Soy. Gluten-Free.