You’ll find tips & information for planning a visit to the SILK ROAD SPA in Chinatown, & how to get the most out of your service.
SERVICES & PRACTITIONERS
Our qualified practitioners are certified in their particular area of expertise.
Listed service times throughout the spa menu are approximate & include consultation with the practitioner, as well as treatment time. There is a specific amount of time built in to each service to allow for the consultation, as well as for customisation of the service using products that are most appropriate for each client at that time. The booking time also allows for the amount of time it takes to get into the spa bed, & get up afterwards.
To enhance the relaxing nature of our spa packages, you remain in the same treatment room for the duration of your package. Please note that when two services are combined into a package, each individual service can often be accomplished in a shorter time period because less consultation & time for activities such as disrobing or switching treatment rooms is required. Therefore, if you have booked a Floating Cloud, it may take less time than if you had booked each service individually. For that reason the length of time listed is approximate. Rest assured that you are still receiving the full experience of each individual service.
ARRIVAL & PARKING
The SILK ROAD SPA is located in Chinatown at 1624 Government St at the corner of Fisgard St. Please arrive 10 minutes early for services in order to check in, arrange payment & unwind with a cup of tea. Arriving late will shorten your service time. The practitioner will do his or her best to ensure that you receive the most out of the shortened service. In consideration of all clients, your service will end at the scheduled time.
We recommend parkades or prepaid parking lots, as appointment times are often longer than the allowable time for metered parking. Click here for a list of nearby parking lots & parkades.
- Cell phones, watch alarms & electronic devices must be turned off during your service.
- We do not have showers on the premises, so be sure to leave yourself enough time after your appointment to shower elsewhere if so desired.
- We do not perform spa services on children – clients must a minimum of 16 years of age. We cannot accommodate infants & children in the room during your spa service & we do not offer babysitting/child minding services.
- We do not provide snacks or offer meals onsite, & are not able to accommodate food in the spa.
Tax & gratuities are not included in the price of services. If you enjoyed your service, a gratuity of 15%-30% is common.
NEED TO CANCEL OR RE-SCHEDULE?
24 hours notice is required to cancel or rebook a 1 hour spa service; 48 hours notice is needed for bookings that exceed 1 hour. 50% of the value will be charged when services are missed, cancelled or re-scheduled without following these guidelines regarding notice. You can login into your account to make changes & to cancel a service.
USING A GIFT CARD?
A valid, physical gift card must be presented at the time of your service. If you forget your Gift Card, you will need to pay for your service that day & use the Gift Card another time. For more information on gift cards, please click here.
WANTING TO PURCHASE A SPA PACKAGE OR SPA SERVICE AS A GIFT?
In order to treat someone to a spa service, you’ll need to purchase a gift card that they will use at the time they come in for their service. Please note that we are unable to accept credit card payments over the phone or by email.
BEFORE A TREATMENT
If possible, enjoy a relaxing bath or shower at home first. Give yourself plenty of time to arrive, find parking, check in & have a cup of tea. Avoid heavy meals before a treatment. Eat a light snack & drink fluids. It is best to avoid waxing or shaving 24 hours prior to a Spa Scrub.
AFTER A TREATMENT
If essential oils & masks have been applied to the body, try to wait at least two hours after the service before showering, thus ensuring maximum benefit of the treatment. Drink plenty of fluids afterwards, preferably water or tea, to aid elimination of toxins & to re-hydrate the body.
Removing make-up prior to your facial is optional, but it allows us to spend more time nurturing you & your skin.
Removing contact lenses before a facial is also optional, but doing so will ensure a more comfortable experience. We do not provide a saline solution or cases, so please make sure to bring your own.
Our facials are soothing compared to typical facials & we do not do extractions. Expect to emerge completely relaxed & with glowing skin. We remain firm in our no-extractions policy. Extractions can be uncomfortable at the time they are performed, & can leave your skin looking red & feeling irritated for up to 2 days. When performing extractions, there is also the risk of spreading acne, as bacteria & infection can travel under the surface of the skin even when there is no visible eruption. Other side effects of extractions include dryness, sensitivity, small scabs, flaking, dark spots & scarring. If you would like to have extractions done, it is recommended that you see a dermatologist.
For best results, it is recommended that you avoid applying make-up 24 hours after a facial (the application of make-up may clog pores or cause skin reactions). We also recommend booking facials a few days in advance of important events.
Spa massages are performed by qualified, licensed practitioners who have been trained in a variety of modalities. Our spa massage is a relaxing massage that incorporates lymphatic drainage techniques with Swedish style massage. We can tailor the service according to your preferences in terms of pressure & massage oil used. If you prefer a certain type of massage, call us for a list of our current offerings.
SERVICES FOR MEN
All of our services are designed for both men & women. There is one facial, in particular, that is specifically for men. The Imperial Dragon Facial is a rehydrating, rejuvenating, stress-relieving facial that purifies, revitalises & renews the complexion. Marine extracts help reduce ingrown hairs & soothe irritation caused by shaving. The Imperial Dragon is available as a 1 hr or 1.5 hr service.
CONSULTATIONS WITH THE PRACTITIONER
Every service involves a short consultation with your practitioner in order to tailor the service according to your needs & preferences, & to determine which products will be used in the service. Feel free to let your practitioner know what your expectations are & whether or not you have any concerns regarding the products or service. Your practitioner will check in with you periodically throughout the service to make sure that you are comfortable. We encourage you to relax & enjoy the quiet, peaceful tranquility of the spa.
ALLERGIES & HEALTH CONDITIONS
Please inform us in advance of your service if you have severe allergies or any serious medical conditions (such as circulatory problems, heart or kidney disease), or if you are undergoing chemotherapy. We will do our best to accommodate you; however, certain services may not be suitable given your health condition.
Although we do not add nuts or wheat to any of our products, we cannot guarantee that our products do not contain trace amounts of nuts & wheat because of the equipment used in the manufacturing process.
We do not recommend Spa Scrubs for individuals who are pregnant, have high blood pressure &/or heart conditions, are diabetic, have a history of fainting, or have a history of medical conditions. Please be aware that clients who are experiencing menopause or PMS may be more sensitive to the hot towels.
We recommend spa facials for expecting mothers. We do not recommend spa visits longer than two hours because it may not be comfortable for you to remain lying down for a prolonged period. We do not recommend Spa Scrubs because of their stimulating nature. Always check with your doctor or midwife before booking in for a service.
WHAT TO WEAR
Wear loose, comfortable clothing. For spa massages, you may wear whatever makes you comfortable; however, we recommend undressing to at least your underwear. You’ll be covered by a sheet & blanket at all times, with only the area being worked on exposed. The beds are warm & cozy, ensuring a high level of comfort.
MALE & FEMALE PRACTITIONERS
We have both male & female practitioners on staff who perform spa facials, spa massages & other body treatments. You can specify at the time of booking whether or not you would like your service with either a man or woman, but please be aware that booking specifically with a male or female practitioner may decrease your chances of getting the time slot of your choice.
SPA HOURS & CONTACT INFORMATION
Prices subject to change without notice.