SILK ROAD Gift Cards are a wonderful way to pamper friends, family, or someone special.
In-store Gift Cards are physical cards that can be used in-store only towards merchandise at any of our retail locations, spa services, & spa packages at our Chinatown shop (this is the only location with a spa).
- When you purchase an in-store gift card online, a physical gift card is mailed either to you or to the recipient – gift cards purchased online cannot be picked up in-store. They cannot be used to purchase merchandise online.
How to Redeem
In-Store Gift Cards can be used at our retail stores & for spa services at our Chinatown shop (this is the only location with a Spa). A valid, physical gift card must be presented at the time of your service or purchase. If you forget your Gift Card, you will need to pay for your service/merchandise that day & use the Gift Card another time. If the purchase you are making is larger than the value of your Gift Card we will apply the value of the Gift Card first & let you know the remaining amount that you owe.
– In-store gift cards (regardless of whether they are purchased in-store or online) cannot be used towards online shopping purchases – they can only be redeemed in-store.
Looking to make a purchase online only? Click here to purchase an Online Gift Card.
Wanting to purchase a Spa Service as a Gift?
In order to treat someone to a spa service, you’ll need to purchase an In-store Gift Card that they will use at the time they come in for their service & which can be mailed directly to the recipient or to you, depending on your preference. Please note that we are unable to accept credit card payments over the phone or by email.
Clients often prefer to use their Gift Cards for a combination of Spa Services & merchandise in-store, & a dollar value Gift Card provides that flexibility. If you would like to purchase a spa service or spa package as a gift, select the Gift Card value that is closest to the value of the service you wish to gift. For instance, a $75 value Gift Card covers the cost of a 1hr Facial plus tax and tip. A $100 value Gift Card covers the cost of many 1hr body treatment services. Please browse our services & packages to find more information about our Spa Services.
WANTING TO PURCHASE A GIFT CARD THAT CAN BE REDEEMED BOTH IN-STORE & ONLINE?
We wish we had this option and are working on ways to offer one Gift Card that can be used both in-store & online. Unfortunately our system does not support this option, so at this time you’ll need to choose between an Online or In-Store Gift Card.
Gift Card Terms & Conditions
- A Gift Card is not valid unless an active code number is attached. Our computer system tracks the value of your Gift Card. If there is a difference between the stated value of your Gift Card, & the actual record in our computer system, the record in our computer system is the value which will be honoured.
- Gift Cards cannot be used to purchase other Gift Cards. You cannot use a SILK ROAD Gift Card to purchase Online or In-store Gift Cards.
- We will only honour Gift Cards purchased through our stores or website.
- Gift Cards are non-refundable and cannot be redeemed or exchanged for cash, and they do not qualify for an exchange. They can only be used to purchase goods online or in-store.
- Gift Cards are like cash – the person in possession of the card is known as the bearer & they are who gets to use the card. We cannot accept a photo of a gift card or a gift card number as proof of ownership. A Gift Card cannot be redeemed or re-issued if it is lost, stolen, altered, tampered with, damaged or destroyed.
- A Gift Card is not valid unless a legible gift card number is attached.
- Silk Road does not accept responsibility for cards lost, damaged or stolen, or any unauthorized use of cards. Acceptance of this card constitutes acceptance of these terms and conditions, which may change at any time. Unauthorized resale prohibited.
GIFT CARD EXPIRY
Our current Gift Cards do not expire. We honour the full cash value of the card, however, please note that as Gift Cards can be redeemed multiple times until there is a zero balance, it is the current, valid amount that is verified by our point of sale system that will be honoured. Many years ago, we offered a type of Gift Certificate for specific spa services & packages. These had a price guarantee for the value of the service 1 year from the date of purchase. There have been price increases for Spa Services since that time. We will honour the value of this type of gift card, but a price difference between the old rate and new rate will be applied. You can also apply the dollar value to the purchase of products in-store.