Gift Card FAQ

SILK ROAD Gift Cards are a wonderful way to pamper friends, family, co-workers, staff or someone special.

SILK ROAD Gift Cards can be used online, in-store, and at our spa for spa services.

When shopping online you can use the Gift Cards toward purchases to be shipped directly to your shipping address anywhere in Canada, or for in-store pickup at our Victoria or Vancouver locations.

When you buy a SILK ROAD Gift Card for someone else, you simply forward the email to the person you’re gifting it to. SILK ROAD Gift Cards can also be purchased in person at both of our Victoria & Vancouver locations.

Please note, when purchasing a SILK ROAD Gift Card online it will not qualify towards free shipping. Buy the Gift Card here. 

WANTING TO PURCHASE A SPA SERVICE AS A GIFT?

You can purchase the SILK ROAD Gift Card for a dollar value that they use when they come in for their service. Please note that we are unable to accept payment by credit card over the phone for spa services. We recommend purchasing $100, $150 or $200 value Gift Cards for Spa Services as these amounts correspond to around the rates of spa services and spa packages, & they allow for a tip as well. 

If you would like to pay for another person's spa service and know the time and date they would like to come to our spa.  Simply book the spa service HERE and you can prepay the service ahead of time.

REDEEMING GIFT CARDS

How to Redeem a SILK ROAD Gift Card

Gift Cards can be used towards any items sold on this website, spa services, and any items sold in-store.

Online, in the Checkout page in the Payment section, enter your unique code. A Gift Card holds a balance, which can be spent on several orders until it runs out. If the purchase you have made online is larger than the value of the Gift Card it will apply the value of the Gift Card first & let you know the remaining amount that you owe.

In store, simply show our staff the QR code and/or the unique code.  They will scan the code and apply the Gift Card balance towards your purchase.  If there is any remaining balance left you can continue to use the same Gift Card until the value comes to zero.  If there is any balance owed, the staff will let you know and you can pay with cash, debit and major credit cards.

You can also redeem the Gift Card for in-store pick up or mail order.  Select the product you want to purchase on this website & choose Store Pickup to collect your items at our Victoria or Vancouver shop.  Or, you can have us ship the items to you - we ship anywhere in Canada.

How to Redeem Gift Card for Spa Services

Full payment for the service is required at the time of spa service booking. When you click the link to book a date/time for a service on our spa website, you are automatically prompted to pay for the service.

The most current SILK ROAD Gift Card has a QR code as well as a 16-digit code underneath it.  Enter the 16-digit unique code of the Gift Card into the payment field of the online checkout. Any remaining balance are payable with credit card.

If you have an older SILK ROAD Gift Card and it does not have a QR code and the 16-digit code, you will need to pre-pay online at the time of booking, using a credit card. When you come in for your appointment, bring the SILK ROAD Gift Card with you. Provide it to us when you are checking in for the appointment. The value of the SILK ROAD Gift Card will be verified at that time and applied to the value of the service, and the pre-payment will be refunded.

Have an Older SILK ROAD Gift Card?

The most current SILK ROAD Gift Card has a QR code as well as a 16-digit code underneath it.  If your Gift Card does not have these features it is possible that you are in possession of an older SILK ROAD Gift Card.  

Older Gift Cards cannot be used for online purchases, however they do not have expiry dates and can be used for in-store purchases as well as for the spa. 

In order to honour older Gift Card, it must have the Gift Card code be legible and verifiable.  If you are unsure, please bring the Gift Card to one of our shop and our team will help you verify the Gift Card.  Please note that it may take a few business days for our Admin team to verify your gift card value, and you will have to pay for the products you want to take home with a different method of payment.

We cannot accept images or photos of older Gift Card.  It must be brought in person to our shop to have it verified.

The value stated in our system will override any value that is shown on the Gift Card itself.

GIFT CARD POLICIES

terms & conditions 

A Gift Card is not valid unless an active code number is attached. Our computer system tracks the value of your Gift Card. If there is a difference between the stated value of your Gift Card, & the actual record in our computer system, the record in our computer system is the value which will be honoured.

Gift Cards cannot be used to purchase other Gift Cards. You cannot use a SILK ROAD Gift Card to purchase another SILK ROAD Gift Cards.

We will only honour Gift Cards purchased through our stores or website.

Gift Cards are non-refundable and cannot be redeemed or exchanged for cash, and they do not qualify for an exchange. They can only be used to purchase goods online or in-store.

LOST GIFT CARDS

Gift Cards are like cash – the person in possession of the card is known as the bearer and they are who gets to use the card. We cannot accept a photo of a gift card or a gift card number as proof of ownership. A Gift Card cannot be redeemed or re-issued if it is lost, stolen, altered, tampered with, damaged or destroyed.

A Gift Card is not valid unless a legible gift card number is attached.

Silk Road does not accept responsibility for cards lost, damaged or stolen, or any unauthorized use of cards. Acceptance of this card constitutes acceptance of these terms and conditions, which may change at any time. Unauthorized resale prohibited.

GIFT CARD EXPIRY

Our current Gift Cards do not expire. We honour the full cash value of the card, however, please note that as Gift Cards can be redeemed multiple times until there is a zero balance, it is the current, valid amount that is verified by our point of sale system that will be honoured.

Many years ago, we offered a type of Gift Certificate for specific spa services & packages. These had a price guarantee for the value of the service 1 year from the date of purchase. There have been price increases for Spa Services since that time. We will honour the value of this type of gift card, but a price difference between the old rate & new rate will be applied. You can also apply the dollar value to the purchase of products in-store.