FREE SHIPPING ON CANADIAN ORDERS OVER $75 & USA ORDERS OVER $150
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      Free & Flat Rate Shipping makes it easy to keep your cupboards stocked & spread happiness with co-workers, friends & family near and far.Free & Flat Rate Shipping makes it easy to keep your cupboards stocked & spread happiness with co-workers, friends & family near and far.

      SHIPPING RATES

      • FREE SHIPPING for orders over $75 in Canada.
      • For orders under $75, we offer a flat rate of only $15
      • U.S. customers get FREE SHIPPING for orders over $150.
      • For orders under $150, the flat rate is $35.

      We ship to anywhere in Canada & the U.S. We do not currently offer shipping to other destinations.

      PRODUCTS WE SHIP

      We ship items that are sold on our online store, which includes tea, skincare, aromatherapy + bath & body care.

      We do not ship tea ware (mugs, teapots, tea strainers) or household goods – you’ll find these available for purchase at our retail shops only.

      Many of our teawares are exclusive pieces that are available in limited quantities only on a seasonal basis, & the selection can vary by store location. As well, since we do not ship them, if you like what you see, be sure to stock up when you visit in-store!

      We do not ship items purchased when you are in-store. To have items shipped, you need to place your order online directly through this site.

      Please note, A few restrictions apply on Free & Flat Rate Shipping: Shipping rates are calculated per delivery address- for instance, each order going to each delivery destination, must be over $75 in Canada, or over $150 in the U.S. to qualify for free shipping. Flat rates apply to each unique delivery address. Online Gift Cards do not qualify towards free shipping. 

      Cut-off Dates for Holiday Shipping 2019

      In order to ensure delivery of your order to these destinations on or by December 24, you will need to place your order online with us by midnight of the date that is listed.

      Victoria: December 19 
      Vancouver Island, Vancouver & Lower Mainland: December 18
      All other parts of BC: December 17
      Prairie Provinces (AB, SK, MB): December 15
      Eastern Canada (ON, QC): December 15
      Maritimes (NL, NB NS, PE): December 15
      Northern Canada (YT, NT, NU): December 12 
      USA: December 9

      Please note that if we receive your order by midnight on the dates that are listed, we anticipate that your order will arrive by Dec 24, but we can’t absolutely guarantee it. There are unforeseen circumstances such as unexpected weather events, delays at customs that are outside of our control which may cause your order to arrive after xmas. If possible, we recommend ordering prior to these cut off dates to ensure your goodies arrive before Dec 24.

      SHIPPING TIMES

      We ship using expedited service from Canada Post, so our delivery times are faster than you may expect. You’ll get a notice from us confirming when your order shipped. It typically takes 1-2 business days from when your order was placed to when we ship it.

      Here is a list of how long it usually takes for orders to arrive to you once they have been shipped

      • Vancouver Island: 1-2 business days
      • BC Lower Mainland: 1-2 business days
      • Rest of BC: 2-3 business days
      • Prairie Provinces (AB, SK, MB): 3-7 business days
      • Eastern Canada (ON, QC): 5-7 business days
      • Maritimes (NL, NB, NS, PE): 7-8 business days
      • Northern Canada (YT, NT, NU): 5-10 business days
      • USA (can vary greatly depending on the destination): 5-12 business days

      Please note these shipping estimates may vary during the holiday season or during peak times.

      We recommend adding extra time for special occasions such as birthdays, anniversaries, weddings, Valentine’s Day & Mother’s Day as the information we’ve provided above are estimates. Due to circumstances outside of our control including severe weather & customs, parcels can experience unexpected delays. 

        LIABILITY

        SILK ROAD cannot be held responsible for misadventure resulting from the misuse or the use of any of the products or methods mentioned in this online brochure.The information outlined should not be used to treat any ailment or to imply in any way that any of our products and/or their use are a treatment or prevention for any health or medical condition.

        Individuals with health conditions and/or who use medication should consult their doctor before using any aromatherapy products. Contraindications include pregnancy, breastfeeding, asthma, epilepsy and chemotherapy. Individuals with health conditions or who use medication should consult their doctor if they intend to start drinking tea.

        SILK ROAD aromatherapy products are for external use only. Keep out of reach of children and pets. Keep off of painted, varnished surfaces and away from open flame.

        Changes to our shipping rates & policies may occur without notice.

        IF YOU NEED ASSISTANCE PLACING AN ONLINE ORDER, we’re happy to help! 
        Please email SILKROAD@SILKROADTEA.COM or call our online shopping help desk Monday - Friday 10 am to 4 pm PST at 250-388-6815 

        Find more FAQs here

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