Thank You for Your Order

ONLINE PAYMENTS

Your order has been received and will be reviewed. Keep an eye out for a Draft Order Invoice email coming to you shortly. To complete the purchase you'll need to pay for the order online. Check your spam folder if you do not receive the Draft Order Invoice email.

We currently accept Visa, MasterCard and Amex for online payments.

ORDER CONFIRMATION

For Shipped Orders, once payment has been received, you'll receive an Order Confirmation email. Once the order has been shipped, you'll receive a Shipping Confirmation email confirming the order is on its way to you. A link to track your order (only available for Canada Post shipments) is included in this email.

For Store Pick Up Orders, once payment has been received, you'll receive an Order Confirmation email. Once the order has been processed, you'll receive a Pick Up Notification email with the expected pick up time.

TURN AROUND TIME

Our priority is to fill your order as quickly as possible, but we do not start processing orders until payment has been received. Prompt payment speeds up your order turnaround time.

Shipped Orders are packed and shipped out within 1-2 business days after payment has been made.

Store Pick Up Orders are packed up and ready for pick up 1 business day (by noon) after payment has been made. If there is a delay with your order, we will inform you immediately.

- Double check our store hours for the location you are picking up from, to find out what the next business day is.

- When picking up your wholesale order, head to the cash desk and let the person there know you are picking up a wholesale order, and state the name of the business.

SHIPPING COST

Wholesale clients benefit from discounted rates on our products, and we are doing our best to offer the lowest available pricing and the highest discounts to you. The impact that climate change is having on increasing prices, combined with the ongoing worldwide supply chain challenges and cost increases, has meant that we are continuing to absorb many costs and are not passing them along. For these reasons, we are not able to offer free shipping at this time.

We also strive to offer the best pricing on shipping, so you are not charged a handling fee. You are only charged what it costs us to ship out the goods and this isn't calculated until after we have packed your order. Shipping costs vary depending on the destination goods are being shipped to, as well as the size of the order.

RECEIPT/INVOICE

A receipt is sent to you automatically via the Order Confirmation email when payment has been processed.
If you require an additional copy of the receipt to be sent to another email address, let us know by sending an email request for this to wholesale@silkroadtea.com.
A copy of the packing slip is enclosed with all shipped orders.
A copy of the paid receipt is included with all pick up orders.

HOW TO MAKE CHANGES TO AN ORDER AFTER IT HAS BEEN PLACED

Did you forget to add items to your order, or realize you need to make an adjustment to your order? Email us at wholesale@silkroadtea.com or call 250-388-6815 as soon as possible, with details on the change you would like to make, and be sure to leave your company name in the voicemail message.