Full payment for the service is required at the time of booking. When you click the link to book a date/time for a service, you are automatically prompted to pay for the service.
We are not able to be flexible about pre-payment at the time of booking, and have adopted this approach as a result of too many last minute cancellations with little to no notice. When pre-booking spa appointments, the room, equipment and Spa Practitioner's time are reserved for you. When adequate notice is not provided, it leaves us unable to fill spots with other clients, but burdens us with the expenses of the Spa Practitioner's wages and equipment costs, and causes lost potential revenue, so we take a double hit of lost income as well as paying out of pocket for the costs of the service. Due to challenging economic times, we cannot afford to do this, and appreciate your understanding and support.
If you have a SILK ROAD GIFT CARD, you may be able to use it to pre-pay for the service online, at the time of booking. See below for more details.
NEED TO CANCEL OR RESCHEDULE? As much notice as possible is appreciated, as it increases the likelihood we can fill the spot with another booking. You can cancel your appointment via the cancellation link at the bottom of the booking confirmation email. When less than 24 hours notice is provided to cancel or re-schedule a service, the full amount of the service will be charged. You will not receive a refund.
USING A GIFT CARD? If the gift card has a QR code, it will also contain a 16-digit code. This type of gift card can be used for online purchases, so you can use it for pre-payment at the time of booking. Enter the 16-digit code into the payment field at checkout.
If the gift card does not have a QR code, you will need to pre-pay online at the time of booking, using a credit card. When you come in for your appointment, bring the SILK ROAD GIFT CARD with you. Provide it to us when you are checking in for the appointment. The value of the SILK ROAD GIFT CARD will be verified at that time and applied to the value of the service, and the pre-payment will be refunded.
If you forget to bring the gift card with you to the appointment, we cannot issue a refund, but you can use the gift card for any purchases of products in-store that day, or use it towards another service in the future. For more information about redeeming gift cards click here.
