Spa Etiquette & Policies

CHECK-IN TIME Plan to arrive 10 to 15 minutes before the scheduled service start time to check in, arrange payment, & so that you can begin to unwind before your service begins. Please note that arriving late will shorten your service time. Services end at their scheduled time, in consideration of all clients.

WHAT TO WEAR Wear loose fitting clothing, or bring a change of comfy clothes that you can change into. During BLOSSOMING LOTUS, DOUBLE HARMONY & SUNMOON SANCTUARY you are fully clothed.

SERVICE DURATION Listed service times are approximate & include consultation with your practitioner, as well as treatment time. The booking time also allows for the amount of time it takes to get into the spa bed & get up afterwards.

BOOKING CONFIRMATION If you did not receive a booking confirmation email immediately after completing the online booking, please contact silkroad@silkroadtea.com.

NEED TO CANCEL OR RE-SCHEDULE? We appreciate as much notice as possible. A minimum of 24 hours notice is helpful, but even more notice is preferred, as it gives us more time to fill the spot. Last minute cancellations that we aren't able to fill increase costs, which can result in higher service rates. It can also impact the viability of the business. You can cancel your appointment via the cancellation link that was provided in your booking confirmation email.

UNDER THE WEATHER? If you're starting to feel like you're coming down with something, re-schedule your service for another time so you can fully enjoy it.

FACE MASKS are optional at this time. If you would like your practitioner to wear a face mask during your treatment, we are happy to do so. Just let us know. If you are experiencing allergies, a cough or any respiratory symptoms, you may be asked to put on a mask. Depending on the severity of the symptoms, your practitioner may elect to not continue with the service.

AGE LIMIT Spa clients must be a minimum of 16 years of age, even if accompanied by a guardian. We cannot accommodate infants or children in the room during your spa service & we do not offer babysitting/child minding services.

SILENCE ENCOURAGES SERENITY Cell phones & electronic devices must be turned to silent mode during the service. Our practitioners are friendly, but you'll find that we're not talkative during the service, other than to check in with you as needed. This encourages you to relax more deeply. Conversations & talking activate the mind & stimulate alertness, which counteracts the meditative, tranquil state that will help you relax.

FACILITY We do not have showers on the premises. We do not provide snacks or offer meals onsite, & are not able to accommodate food in the spa.

YOUR PRACTITIONER'S GENDER If you are more comfortable with a practitioner of a specific gender, be sure to select your preferred practitioner at the time of booking. Their gender is identified in their bio here.

TIPPING Tax & gratuities are not included in the price of services. If you enjoyed your service, a gratuity of 15%-30% is standard.

Prices are subject to change without notice.

USING A GIFT CARD? A valid, physical gift card (or a QR code on your phone if you have received an electronic Gift Card) must be presented when you are checking in for your service. If you forget your Gift Card, you will need to pay for your service that day & use the Gift Card another time. For more information on gift cards, click here.

WANTING TO PURCHASE A SPA SERVICE AS A GIFT? In order to treat someone to a spa service, you’ll need to give them a Gift Card that they will use at the time they come in for their service. Click here to purchase an online Gift Card. Please note that we are unable to accept credit card payments over the phone or by email.

CONSULTATION WITH THE PRACTITIONER Every service involves a short consultation with your practitioner. Let your practitioner know what your expectations are and whether you have any concerns regarding the products or service. Your practitioner will check in with you periodically throughout the service to make sure that you are comfortable. We encourage you to relax & enjoy the quiet, peaceful tranquility of the spa.

ALLERGIES, PREGNANCY & HEALTH CONDITIONS Please inform us in advance of your service if you are pregnant, have allergies or any serious medical conditions (such as circulatory problems, heart or kidney disease), or if you are undergoing chemotherapy. We will do our best to accommodate you; however, certain services or a spa visit may not be suitable for some health conditions.

SPA SERVICES & PREGNANCY We are able to make accommodations to some Spa Services during pregnancy, but in order for you to enjoy the service, it's important for you to be feeling well enough to do so. If you are experiencing nausea, wait until after any symptoms relating to nausea are gone to book an appointment. Please note that our Spa Services are performed on a spa bed, and require you to lay on your back, fully reclined during the treatment. Depending on the stage of your pregnancy, it may not be comfortable to do so. In that case, it can be best to wait to book in for a Spa Service until you'll find it relaxing to be fully reclined for the duration of the service time.

QUESTIONS? If you have additional questions, click here to contact us. You can also call 250-382-0006. Please note that we experience a high volume of calls & so you may get our voicemail when you call. Leave a message & we'll return your call as soon as we are able. We do not return calls on days we are closed. Click here to check our current hours.